Privacy Policy

1 Introduction

Welcome to SyncRise AI, operated by Two by Eleven, LLC ("SyncRise," "we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, communicate with us, or use our AI automation services.

By accessing or using our Site or Services, you acknowledge that you have read and understood this Policy. We comply with applicable privacy laws, including the Maryland Online Data Privacy Act (MODPA, effective October 1, 2025), the California Consumer Privacy Act (CCPA/CPRA), and other U.S. state privacy frameworks.

2 Information We Collect

We may collect the following categories of information:

A. Information You Provide

• Contact Information: Name, company name, email address, phone number
• Account & Billing Information: Login credentials, payment details (via secure third-party processors)
• Communications: Emails, chats, or call recordings when you contact us
• Preferences: Marketing choices, scheduling or service preferences

B. Automatically Collected Data

• Usage Data: IP address, device information, browser type, and referring URLs
• Analytics Data: Interaction with our site and campaigns via cookies or pixels
• System Logs: Diagnostics and security logs for fraud prevention

We do not intentionally collect sensitive data (e.g., health, biometric, or precise geolocation).

3 How We Use Your Information

We use your data to:

• Provide and manage our AI automation services
• Process payments and maintain your account
• Communicate about your account, updates, or marketing (if opted in)
• Improve our systems and customer experience
• Comply with applicable laws and prevent fraud
• Generate usage reports and performance insights for clients

We do not sell personal data.

4 AI Transparency Notice

SyncRise AI uses AI-powered systems to assist with communications, data processing, and automation services. Some customer interactions (calls, SMS, or chat) may be handled by AI agents. These agents operate under strict controls to protect data privacy, accuracy, and security. We ensure that:

• All AI systems are human-supervised and aligned with your business workflows
• Data used for AI training is anonymized or aggregated where possible
• AI decisions affecting users are transparent and reversible

5 Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience and analyze traffic. You may control cookies through your browser settings. Some cookies are essential for site functionality. By continuing to use our website, you consent to our use of cookies as described in this policy.

6 TCPA / A2P Messaging Disclosure

By providing your phone number to SyncRise AI (including through web forms, chat, or calls), you expressly consent to receive SMS and/or voice communications from SyncRise AI, including automated messages related to services, demos, or support. Message and data rates may apply. You can opt out at any time by replying STOP or contacting us at privacy@syncrise.ai.

Consent is not a condition of purchase. All messaging is conducted in compliance with the Telephone Consumer Protection Act (TCPA) and A2P (Application-to-Person) carrier regulations.

7 Email Marketing / CAN-SPAM Compliance

We may send marketing or informational emails to users who have opted in or requested information. Each email includes a clear unsubscribe link. We honor all unsubscribe requests promptly. Our company mailing address will appear in every email footer, as required by the CAN-SPAM Act (15 U.S.C. §7701 et seq.).

8 Information Sharing

We do not sell or "share" personal data as defined under state privacy laws. We may disclose limited data to:

• Service Providers: Vendors supporting operations (CRM, hosting, analytics, payment processors)
• Affiliates or Contractors: Internal business use only
• Legal Authorities: When required by law or to protect rights and property
• Business Transfers: In case of merger, acquisition, or sale of assets

All vendors are contractually obligated to maintain confidentiality and data security.

9 Data Retention

We retain personal data only as long as necessary for service delivery, legal compliance, or legitimate business purposes. When no longer required, data is securely deleted or anonymized.

10 Security Measures

We implement industry-standard administrative, technical, and physical safeguards including encryption, access controls, and regular audits to protect your data. However, no system is entirely secure; we cannot guarantee absolute protection.

11 Minor's Privacy

Our services are intended for adults (18+). We do not knowingly collect data from minors. If we become aware of such collection, we will delete the data promptly.

12 Your Privacy Rights

You may have the following rights under applicable laws:

• Access a copy of your personal data
• Request corrections or deletion
• Opt out of targeted advertising or data sharing (we do neither)
• Request data portability
• Appeal a denied request

To exercise your rights, submit a request to privacy@syncrise.ai. We will verify your identity and respond within 45 days as required by law.

13 Liability Disclaimer

SyncRise AI provides its AI automation services "as-is" and "as available." While we strive for reliability and accuracy, we do not guarantee uninterrupted service, specific outcomes, or the completeness of any AI-generated content. Two by Eleven, LLC disclaims liability for indirect or consequential damages arising from your use of the website or services, except as prohibited by law.

14 Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in law or our practices. When updates are made, we will update the "Effective Date" and provide notice on our website. Continued use of our website after changes constitutes acceptance of the updated policy.

15 Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, contact us at: