Privacy Policy

SyncRise AI, operated by Two by Eleven, LLC, respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you interact with our website, request a demo, or use our AI automation services.

By using our website or services, you agree to the practices described in this policy.

1. Who We Are

SyncRise AI provides AI-powered communication and automation tools designed to help service businesses manage leads, customer interactions, scheduling, and follow-ups.

If you have any questions about this policy, you can contact us using the information listed at the end of this page.

2. Information We Collect

We collect information to provide our services, improve your experience, and communicate effectively.

Information You Provide

When you fill out a form, book a demo, or contact us, we may collect:

• Name and job title
• Company name and website
• Email address
• Phone number
• Business details related to your service needs
• Messages or communication history

If you become a customer, billing and account information may be collected through secure third-party payment providers.

Information Collected Automatically

When you visit our website, certain data may be collected automatically, including:

• IP address
• Device and browser type
• Pages visited and time spent on the site
• Referral sources
• Interaction with ads or marketing campaigns

We collect this information using cookies, analytics tools, and similar technologies.

We do not intentionally collect sensitive personal information such as health data, biometric data, or precise location data.

3. How We Use Your Information

We use your information to:

• Provide and manage our AI automation services
• Respond to inquiries and schedule demos
• Send service updates, onboarding information, or support messages
• Deliver marketing communications if you have opted in
• Improve our website, technology, and customer experience
• Generate performance reports and insights for clients
• Prevent fraud and maintain system security
• Comply with legal obligations

SyncRise AI does not sell your personal information.

4. AI Communication Transparency

Some interactions handled through our platform may involve AI-powered systems, including calls, text messages, chat, or email responses.

Our AI tools are designed to:

• Operate within defined business workflows
• Protect customer data and privacy
• Be monitored and improved by human oversight
• Use anonymized or aggregated data when used for performance improvements

Where applicable, AI-assisted interactions are designed to be clear, accurate, and reversible if needed.

5. Cookies and Tracking

We use cookies and similar technologies to:

• Improve website functionality
• Understand user behavior
• Measure marketing performance
• Enhance user experience

You can control or disable cookies through your browser settings. Some cookies may be necessary for core website functionality.

By continuing to use our website, you agree to our use of cookies as described here.

6. Phone Calls, SMS, and Automated Messages

If you provide your phone number through our website, forms, or during communication, you agree to receive calls or text messages from SyncRise AI related to:

• Demo scheduling
• Service information
• Customer support
• Account or onboarding updates

Some communications may be automated or AI-assisted.

Message and data rates may apply.
You can opt out at any time by replying STOP to text messages or contacting us directly.
Your consent is not required to purchase any service.

All communications follow applicable U.S. regulations, including TCPA requirements.

7. Email Communications

If you request information or opt in, we may send emails related to:

• Product updates
• Educational content
• Service announcements
• Marketing offers

Every marketing email includes an unsubscribe link. We process unsubscribe requests promptly and comply with CAN-SPAM requirements.

8. How We Share Information

We do not sell or rent personal information.

We may share limited information with trusted partners who help us operate our business, including:

• Hosting and cloud service providers
• CRM and communication platforms
• Payment processors
• Analytics and security providers

We may also disclose information:

• When required by law
• To protect our rights, users, or systems
• In connection with a business transfer, such as a merger or acquisition

All service providers are required to protect your information and use it only for authorized purposes.

9. Data Retention

We keep personal information only as long as necessary to:

• Provide services
• Meet legal or regulatory requirements
• Support legitimate business operations

When data is no longer needed, it is securely deleted or anonymized.

10. Data Security

We use industry-standard safeguards to protect your information, including:

• Secure data storage and encryption
• Access controls and authentication
• Monitoring and system audits

While we take security seriously, no system can guarantee complete protection.

11. Children’s Privacy

Our services are intended for business use by adults. We do not knowingly collect personal information from individuals under the age of 18. If such information is identified, it will be removed promptly.

12. Your Privacy Rights

Depending on your location, you may have the right to:

• Request access to your personal information
• Correct inaccurate data
• Request the deletion of your data
• Request a copy of your data in a portable format
• Submit a privacy-related complaint or appeal

To make a request, contact us using the details below. We will verify your identity and respond within the time required by applicable law.

13. Service Disclaimer

Our AI services are provided on an “as available” basis. While we work to maintain accuracy, reliability, and performance, we do not guarantee uninterrupted service or specific business outcomes.

14. Relationship to Terms of Service

Your use of our website and services is also governed by our Terms of Service, which outline acceptable use, service conditions, and legal responsibilities.

15. Updates to This Policy

We may update this Privacy Policy as our services evolve or as laws change. When updates are made, the Effective Date will be revised. Continued use of our website or services after changes means you accept the updated policy.

16. Contact Information

If you have questions about this Privacy Policy or your personal information, please contact:

Two by Eleven, LLC d/b/a SyncRise AI
Email: privacy@syncrise.ai
Phone: +1 (443) 924-3495

General Inquiries: partner@syncrise.ai